Terms of service
Terms & Conditions
Last updated: March 2026
Please read these Terms and Conditions carefully before using the Nuvyxa website or purchasing any products. By using this website or placing an order, you agree to be bound by these Terms.
1. About Us
Respring Limited is a company registered in England and Wales. Email: contact@nuvyxa.co.uk
2. These Terms
These Terms apply to your use of our website (nuvyxa.co.uk) and to any purchase of products from us. By browsing our website or placing an order, you agree to these Terms. We may update these Terms from time to time. The Terms in force at the time of your order will apply to that order.
3. Our Products
All products are food supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease. Our products should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.
Product images are for illustrative purposes only. We reserve the right to change product formulations, packaging, and descriptions. We will notify customers of any material changes to existing products.
4. Ordering
By placing an order, you confirm that:
- You are at least 18 years of age
- You are resident in the United Kingdom
- The information you provide is accurate and complete
We reserve the right to refuse any order. If we are unable to fulfil your order, we will notify you promptly and issue a full refund.
5. Prices and Payment
All prices are displayed in GBP and are inclusive of VAT where applicable. Payment is taken at the time of order. Prices are subject to change without notice, but changes will not affect orders already placed and confirmed.
6. Delivery
We deliver to addresses within the United Kingdom only. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by circumstances outside our control. Risk in the products passes to you on delivery.
7. Returns and Refunds
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, you must inform us in writing within 14 days of receipt. You must return the goods to us at your own cost within 14 days of notifying us of your cancellation.
Please note: For hygiene and health protection reasons, we are unable to accept returns of products where the seal has been broken or the pouch has been opened. This exception applies in accordance with Regulation 28(1)(b) of the Consumer Contracts Regulations 2013.
Refunds will be issued to the original payment method within 14 days of us receiving the returned goods. We reserve the right to reduce your refund if the value of the goods has been reduced by your handling of them.
If your product arrives damaged or faulty, please contact us within 48 hours of receipt at contact@nuvyxa.co.uk We will arrange a replacement or full refund at no cost to you.
8. Liability
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
To the fullest extent permitted by law, we exclude all liability for indirect or consequential losses arising from your use of our products or website.
If you have a medical condition, are pregnant, breastfeeding, or taking prescribed medication, please consult your healthcare professional before using our products.
9. Intellectual Property
All content on this website, including text, images, logos, and trademarks, is owned by or licensed to Respring Limited. You may not reproduce, distribute, or use any content without our prior written consent.
10. Contact Us
For any data protection queries, please contact: contact@nuvyxa.co.uk or write to us at Respring Limited, Countrywide House, Battlefield Enterprise Park, Shrewsbury, Sy1 3AB, United Kingdom.