Privacy policy

Last updated: March 2026



Respring Limited ('we', 'us', 'our') is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are
Data Controller: Respring Limited. Registered in England and Wales. Contact: contact@nuvyxa.co.uk


2. What Data We Collect
We may collect and process the following personal data:

  • Identity data: name
  • Contact data: email address, delivery address, phone number
  • Transaction data: details of purchases and payment history
  • Technical data: IP address, browser type, device information
  • Marketing data: preferences and communications history
  • Usage data: how you interact with our website

We do not collect any special category data (such as health data) unless you voluntarily provide it to us.


3. How We Use Your Data
We use your personal data to:

  • Process and fulfil your orders
  • Manage your account and communicate with you about your orders
  • Send marketing communications where you have given consent
  • Improve our website and customer experience
  • Comply with legal and regulatory obligations


4. Legal Basis for Processing
We process your data on the following legal bases:

  • Contract: to fulfil your order
  • Legal obligation: to comply with applicable laws
  • Legitimate interests: to improve our services and prevent fraud
  • Consent: for marketing communications (you may withdraw consent at any time)


5. Marketing
We will only send you marketing communications if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at contact@nuvyxa.co.uk
We do not sell your personal data to third parties for their marketing purposes.


6. Sharing Your Data
We may share your data with:

  • Payment processors (e.g. Stripe, Shopify Payments) to process your transactions
  • Delivery partners to fulfil your order
  • Email marketing platforms (e.g. Klaviyo) where you have consented to marketing
  • Analytics providers (e.g. Google Analytics) to improve our website
  • Legal or regulatory authorities where required by law

All third parties are required to process your data in accordance with UK GDPR.


7. Cookies
We use cookies on our website to improve your browsing experience and to analyse site traffic. You can manage your cookie preferences via our cookie banner. For full details, please see our Cookie Policy.


8. Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this policy. Order data is typically retained for 7 years for accounting and legal purposes. Marketing data is retained until you withdraw consent.



9. Your Rights
Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request erasure of your data ('right to be forgotten')
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us atcontact@nuvyxa.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.


10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses SSL encryption for all data transmission.


11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.


12. Contact Us
For any data protection queries, please contact: contact@nuvyxa.co.uk or write to us at Respring Limited, Countrywide House, Battlefield Enterprise Park, Shrewsbury, Sy1 3AB, United Kingdom.